Complaints Procedure
How to submit complaints.
Last updated: 13 September 2026
Verified website operator
EntelePoint is operated by TVK LABS & TECHNOLOGIES LTD, registered in England and Wales under company number 16481808, with registered office at Office 23, Unit 5, 399-405 Oxford Street, London, United Kingdom, W1C 2BU.
EntelePoint is a technology and ecosystem-access platform. It is not a bank, payment institution, exchange, broker, custodian, wallet provider or licensed financial institution. Any regulated payment, card, exchange, custody or financial service reached through the ecosystem must be supplied by the identified appropriately authorised provider under that provider's own eligibility, compliance and contractual terms.
Legal and privacy enquiries: [email protected].
If you have a complaint about EntelePoint services, contact [email protected] with details of your concern.
We aim to acknowledge complaints within 5 business days and provide a substantive response within 30 days.
If unsatisfied with our response, you may escalate through the contact channels listed on our support page.